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Web Portal and Enterprise eCommerce connected to your ERP

By connecting a Web Portal to your ERP, you're delivering direct self-service access to your business partners and customers — around-the-clock and from anywhere in the world. Integrated ERP and eCommerce improves marketing and operational efficiencies. Integrated CRM and eCommerce empowers on-the-road sales tasks.
What is xTupleCommerce?

xTupleCommerce is a Web Portal with a real-time connection to your xTuple ERP. The Web Portal functions as web-based access to your ERP data allowing you to expand your brand by building an eCommerce presence, data management tools, CRM tools and more.

It's not just a website. Product Data, Customer Data, Accounting information, Inventory information — everything in your ERP can be "exposed" (privately or publicly based on your needs) to the xTupleCommerce Web Portal. Then, the system can be used to sell products online, collect work orders, communicate and engage with customers, create sales orders and much more. Modern business is happening online. xTupleCommerce is the solution for giving your customers and partners (and prospects) the tools they desire to do more business with you.

Why do I need a Web Portal connected to my ERP?

Like most new technology, the many use cases and profit potential is not immediately apparent to everyone. Often we receive questions like “why is this so important?” However, to the businesses that have been using xTupleCommerce for years, they couldn’t imagine getting by without it. Check out a few examples of how current customers are using the technology.

What Business-to-Business (B2B) challenges does xTupleCommerce solve?

Some businesses have eCommerce systems integrated with their ERP that isn't designed, developed nor supported by the ERP vendor. Nightmares come upgrade time! Some businesses have a detached eCommerce system working in parallel with their enterprise software applications. These approaches are outdated and not sustainable — or profitable — solutions. xTupleCommerce solves many efficiency pain points for you and your customers. Let's name a few:

  • Eliminate Double Entry — Your staff will save SO much time with the real-time integration between xTupleCommerce and your ERP, you may need less staff or be able to repurpose them for a more efficienct workforce. Information on the website updates as soon as the update happens in the ERP.
  • Deliver Customer-specific Pricing — After negotiating custom prices, your customer wants to know — immediately — what they will have to pay for your products. This system shows them all pricing based on their specific pricing schedule.
  • Optimize User Experience — Presenting a unique user experience for each of your customer types is easy with xTupleCommerce. Perhaps some customers see some products and other customers see all of your products. Customize the system any way you want, any way your customers desire.
  • Sell More with Saved Carts — Your customer can manage multiple orders by saving their cart(s) to their account. Then they can return and quickly checkout once they are ready. Easier buying process means buying more often.
  • Speed up Purchasing Process — Help your customers reorder and check-out faster by improving re-purchasing. Customers can create lists of their most needed products. Faster order processing means customers come back to you, rather than your competition.
  • Offer Flexible Payment Options — You may want to invoice a customer in a variety of ways. Provide whichever options you like; Credit Cards, Bill me later, Account Credit, etc. More options means more sales.
  • Improve Finding Products — Make your products easy for customers to find using multiple tools including item group structures and search terms. The quicker they find what they're looking for, the faster they can buy.
Key features of xTupleCommerce

xTupleCommerce offers dozens of remarkable features for engaging with prospects, customers, business partners and internal team members online. Below is a fraction of that list. There's more where these came from with additional new features constantly added.

Content Management
  • User-friendly, intuitive Content Management System (CMS)
  • Merchandising and Promotions
  • Integrated blog with Product Promotion Tools
  • Helpdesk FAQ
Business Management
  • Advanced Administration Roles
  • B2C and B2B on One Platform
  • Unified Inventory Management
  • Restrict Customers on Credit Hold
  • Customer Management
  • Built-In Security
  • Multiple Customer Types
  • Integration with Google Analytics
Customer Experience
  • Personalized Pricing
  • Saved Carts
  • Fulfillment Tracking
  • Multiple ShipTo Addresses
  • View/Export Past Invoices
  • Save multiple Credit Cards to Account
  • Flexible Payment Options (Credit Card, Pay with Terms, Pay Later)
Product Management
  • Product Information Management (PIM)
  • Layered Navigation
  • Related Products
  • Shipping Rules
  • Product Catalog Management
  • Inventory/Availability
This 6-part xTuple University video series presents an overview of the features and benefits of xTupleCommerce and its live integration with xTuple ERP.
1. System Introduction

In this brief introduction to the xTupleCommerce system, I walk the viewer through the purchasing process from the perspective of a Guest customer. I show the process of viewing items, adding items to a cart, creating an account during checkout, and completing the purchase. Additionally, I show how the information flows into the xTuple ERP as a Sales Order.

Part 1

2. CRM Integration

After a Guest customer completes a purchase on an xTupleCommerce website, their information is pushed into the xTuple ERP as a Contact, Account and Customer. In this video, I show how a Guest customers information appears in the ERP.

Part 2

3. Customer Self-Service

With xTupleCommerce, customers can manage their information including their profile, favorite products, saved carts, ship-to addresses, and they can view and print invoices. In this video, I show the viewer the full customer experience in managing their account, and I share insight about how the information flows into the ERP.

Part 3

4. Managing Ship-To Addresses

With xTupleCommerce, customers are able to manage their multiple ship-to addresses from within their profile. In this video I show the process from the perspective of a customer that is adding new ship-to addresses to their account and then using the ship-to address during checkout. Additionally, I show how the information flows into the ERP and how all edits and additions appear in real-time.

Part 4

5. Site Administration

xTupleCommerce is built on top of a popular Content Management System (CMS) called Drupal. In this video, I show the viewer how Managers can easily manage marketing content, site and user’s information from the back-end of their xTupleCommerce website.

Part 5

6. Product Management

xTupleCommerce’s real-time integration with xTuple ERP allows Managers to manage product information and the product catalog, from within the ERP. All alterations appear on the xTupleCommerce site in real-time. In this video, I give a brief overview of how a Manager can create a Product Catalog for their website and how they alter product information on the xTupleCommerce website. I also discuss the differences between standard product description fields and the new marketing fields in the item master.

Part 6